Frequently Asked Questions
General Information
We are located at 135 A Weldon Pkwy, Maryland Heights, MO 63043. We serve all businesses within the St. Louis region. Delivery addresses that fall outside of our service area may include additional fees.
We are open 24/7 for recurring and on-demand deliveries.
Because every delivery is different, we provide custom pricing for every order. Get in touch with our team for a custom quote for your next delivery.
We do offer after-hours and weekend delivery services, and any applicable fees will be clearly communicated upfront based on your specific delivery requirements.
Our fleet is equipped to handle packages of various sizes and weights, from small envelopes to large pallets. For oversized or heavy shipments, we use 24-foot box trucks with lift gates to ensure safe and efficient delivery.
Support and Troubleshooting
Yes, login to your account to see the latest order updates and delivery tracking.
You may cancel or reschedule your delivery at no cost when you give us at least 48 hours notice. If you cancel a delivery within 48 hours of the scheduled time, you may be charged a cancellation fee.
In the rare case of a delay, Arch Express immediately notifies you with an update and a revised delivery timeline. Our team works proactively to resolve the issue and minimize any disruption to your business.
Yes, Arch Express can work with your logistics or order management systems to streamline scheduling and tracking. Contact us to discuss your integration needs and how we can support your workflow.
Absolutely. Our services are flexible, allowing you to modify routes, delivery times, or package handling requirements as your business needs evolve.
Logistics and Delivery
Rush delivery is the fastest option we offer, with packages picked up and delivered within 60 minutes. This service is perfect for time-critical shipments that require immediate attention.
Yes, we offer fully customizable delivery schedules, including daily, weekly, or monthly routes, designed to align perfectly with your business hours and operational needs.
There’s no limit—our goal is to design the most efficient route for your needs. Contact us to discuss your requirements, and we’ll create a plan that works.
Yes, we offer 24/7 on-demand delivery, including after-hours, weekends, and holidays. Simply contact us to schedule your delivery at any time, and our team will ensure your package is picked up and delivered promptly, no matter the hour.
Yes, we provide loading dock delivery using our box trucks equipped with lift gates. These vehicles are compatible with warehouse and retail loading docks, ensuring efficient and secure handling of larger or palletized shipments.
Special Procedures and Qualifications
Schedule Your Next Delivery
Your next on-time delivery is just a call away. Contact us today to schedule your delivery and see why we’re the trusted partner for businesses across St. Louis.
Call for immediate service